Tutorial for Agents

This article shows the agent how to use this app.

Adding a signature to every reply can be a nuisance. Especially when you are catering to a bunch of different tickets from different groups simultaneously. With Signature 4 Groups, you, the agent, does not have to worry about it anymore. It is pre-set by the admin and automatically alters as you switch between different groups.

How to use it:

1. Navigate to a ticket
2. Check if a group is set (otherwise, the submit field is grayed out)
   
3. If preview is enabled, you can preview on the right side…
   
   

   IMPORTANT! Do not:

   1. Leave line breaks at the end.
   2. Set a signature in your profile. To remove your profile signature or to make sure you do not have it, follow these steps:
      
   1. Click on your profile picture on the top right of the screen 
   2. In the Menu click View Profile.
   3. On the left, you will find the option to edit your signature, as shown below. 
   4. Set this empty in order to remove your signature.