This article will help you decide if this app is for you.
Email Signatures are important and so are ticket signatures. They act as business cards and help us look the part. When it comes to signatures in Zendesk, our options are a little limited. This is where Signature 4 Groups comes into play.
Signature 4 Groups App allows you to set individual signatures for every group while enabling you to use HTML as well as the usual Zendesk placeholders.
Signature 4 Groups is right for your brand if:
- You provide support in different languages
- Have multiple departments or have the same people working under many groups. In Zendesk, each agent would have to manually adjust their signature according to the group. This can be time-consuming and confusing at times.
With the Signature 4 Groups application, the agent is not required to add his signature because it is automatically added by the application.
The blue box shows the different groups and the red box shows the use of placeholders in the app.
A well-defined signature gives the company authority by reassuring the end-user that their ticket is being worked on by a set of skilled people. It also gives a personalized touch that is unique to every group in your company. You may also opt to use this to remind the customers of other ways to contact you.