This article will give you some insights about the author of 'Mastering Zendesk.'
Cedric F. Jacob, began his career as a Customer Service Representative, from where he progressed to Senior Representative, Team Leader, and then matriculated into management roles. He currently has his own business as a Customer Service Consultant, Writer, and Zendesk admin for international companies, such as Runtastic and Lovoo. Cedric focuses on creating highly customized and scalable structures by utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development, all the way to cybersecurity and hardware.
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